Terms of Service

Please read these terms carefully before using our AI-powered interview assessment platform.

Last updated: December 15, 2024

1. Introduction

Welcome to FeedbackAI ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our AI-powered interview assessment platform and related services (collectively, the "Service") operated by FeedbackAI Inc. ("Company," "we," "us," or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Acceptance of Terms

By creating an account, accessing, or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

Important: If you are using our Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

3. Service Description

FeedbackAI provides an AI-powered platform for conducting interview assessments, including but not limited to:

  • Creating and managing job positions and interview rounds
  • AI-generated interview questions and assessments
  • Candidate tracking and progress monitoring
  • Analytics and reporting features
  • Team collaboration tools
  • Integration with third-party HR systems

4. User Accounts

4.1 Account Creation

To use our Service, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.

4.2 Account Security

You are responsible for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security.

4.3 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason at our sole discretion.

5. Acceptable Use Policy

5.1 Permitted Uses

You may use our Service only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Service for any illegal or unauthorized purpose
  • Violate any applicable laws or regulations
  • Transmit any harmful, threatening, or offensive content
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Service or servers
  • Use automated systems to access the Service without permission

5.2 Content Standards

All content you submit through our Service must be accurate, lawful, and not infringe on the rights of any third party. We reserve the right to remove any content that violates these standards.

6. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Data Security

We implement industry-standard security measures to protect your data, including encryption, secure data transmission, and regular security audits.

7. Intellectual Property Rights

7.1 Our Rights

The Service and its original content, features, and functionality are owned by FeedbackAI and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

7.2 Your Content

You retain ownership of any content you submit to our Service. By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, modify, and distribute such content in connection with the Service.

8. Payment Terms

8.1 Subscription Fees

Some features of our Service require a paid subscription. Subscription fees are billed in advance on a monthly or annual basis, as selected during registration.

8.2 Payment Processing

All payments are processed securely through our third-party payment processors. You agree to provide accurate and complete payment information.

8.3 Refunds

Refunds are handled on a case-by-case basis. Contact our support team to discuss refund requests.

9. Limitation of Liability

Important Legal Notice: This section limits our liability to you. Please read carefully.

To the maximum extent permitted by law, FeedbackAI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

10. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

Upon termination, your right to use the Service will cease immediately. If you wish to terminate your account, you may simply discontinue using the Service.

11. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

12. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: legal@feedbackai.com

Address: 123 Innovation Drive, Tech Valley, CA 94043, United States

Phone: +1 (555) 123-4567

These Terms of Service are effective as of December 15, 2024, and will remain in effect except with respect to any changes in their provisions in the future, which will be in effect immediately after being posted on this page.