Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your personal information.

Last updated: December 15, 2024

1. Introduction

FeedbackAI Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered interview assessment platform and related services (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, such as when you create an account, use our Service, or contact us for support:

  • Name, email address, and contact information
  • Company information and job title
  • Account credentials and profile information
  • Payment and billing information
  • Communications with us (emails, support tickets)

2.2 Usage Information

We automatically collect certain information about your use of our Service:

  • Device information (IP address, browser type, operating system)
  • Usage patterns and preferences
  • Log data and analytics information
  • Cookies and similar tracking technologies

2.3 Assessment Data

We collect information related to your use of our assessment features, including interview responses, evaluation data, and performance metrics. This data is used to provide our Service and improve our AI algorithms.

3. How We Use Your Information

We use the information we collect for various purposes, including:

Service Provision

  • • Provide and maintain our Service
  • • Process transactions and payments
  • • Deliver customer support
  • • Generate AI-powered assessments

Communication

  • • Send important updates and notifications
  • • Respond to your inquiries
  • • Provide technical support
  • • Send marketing communications (with consent)

Improvement

  • • Analyze usage patterns and trends
  • • Improve our AI algorithms
  • • Develop new features and services
  • • Conduct research and analytics

Security & Compliance

  • • Protect against fraud and abuse
  • • Ensure platform security
  • • Comply with legal obligations
  • • Enforce our terms of service

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Service, such as cloud hosting providers, payment processors, and analytics services.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 Consent

We may share your information with your explicit consent or at your direction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures Include:

  • End-to-end encryption for data transmission
  • Secure data storage with encryption at rest
  • Regular security audits and assessments
  • Access controls and authentication systems
  • Employee training on data protection
  • Incident response procedures
  • Regular software updates and patches
  • Monitoring and logging systems

Important: While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

  • • Account information: Until account deletion or 3 years of inactivity
  • • Assessment data: 7 years for compliance and analytics purposes
  • • Communication records: 3 years from last contact
  • • Usage analytics: 2 years in anonymized form

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access & Portability

Request access to your data and receive a copy in a portable format

Correction

Update or correct inaccurate personal information

Deletion

Request deletion of your personal information

Restriction

Limit how we process your personal information

Objection

Object to certain processing activities

Withdraw Consent

Withdraw consent for data processing where applicable

To exercise any of these rights, please contact us at privacy@feedbackai.com. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Service:

Essential Cookies

Required for the Service to function properly. These cannot be disabled.

Analytics Cookies

Help us understand how visitors interact with our Service to improve performance.

Preference Cookies

Remember your settings and preferences for a better user experience.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our Service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

10. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Privacy Officer: privacy@feedbackai.com

General Inquiries: support@feedbackai.com

Address: 123 Innovation Drive, Tech Valley, CA 94043, United States

Phone: +1 (555) 123-4567

This Privacy Policy is effective as of December 15, 2024, and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.